Control and Review Systems
Taking simple dashboards and balanced scorecard concept to a much higher level, where a complete perspective around productivity, quality, discipline, utilization is visible to each supervisor level, as well as the agent.
• Designed to enhance self supervision at all levels and create “self managed teams”• Right information, right format, to the right audience, at the right time
• Self monitoring tool, where an agent can view his performance as today, last quarter and simulate the results as they would be at the end of the performance period. The same logic applies to managers
• Customized and user friendly format ensures quick acceptability and ease of use.
• Ability to drill up to a business leader and drill down to an agent.
• Real Time Comparatives between agents, team, queues, supervisors, etc.
Benefits:
• Less supervision required as agents have access to real time data• CEO has all information including financials as well as performance
• Vendor managements against benchmark.
• Automated MIS helps in cash flow based on production
• Automated Invoicing – Ensures data integrity and helps hold on client trust
