Mission @ iConsultech

To our clients and to the clients' vendors we strive to: -

  • Deliver / Enable Cost efficiencies, impact the bottom line.
  • Deliver / Enable Productivity enhancements, increase the top line.
  • Deliver/ Enable Quality and consistency of performance.
  • Enable Innovation, process improvement and the growth of business oriented, people DNA.
  • Deliver/ Enable Risk mitigation – Control and review systems and compliance.
  • Deliver / Enable Scale – Integration of process and technology and standardization.

How do we achieve a significant impact on the planning and operations of our clients?

iConsultech offers a 3 dimension solution to all of the above with an effective combine of:

  • “Utopia”, its proprietary software.
  • The deep domain knowledge of the outsourcing business - its “consulting services”.
  • Business and Operations Analytics.

Outsourcing has been described as the, the business strategy to enable a company concentrate on its core competencies and ensure specialists manage the non – core business.

The desired output

It is possible to outsource from within the company’s various processes – the challenge is to decipher intelligently which of the numerous processes should be outsourced and in what sequence.

Which is the in-house process that will enable effective outsourcing to achieve the desired outputs - say efficiency, cost, quality from a specialist etc.

  • Are you in control, have a real time sense around the “outsourced business”.
  • Have you had the “dual advantage” to gain Quality in the process in addition to the cost savings?
  • Have you had the “delight”, of experiencing that your vendor has value add to the core of your business?
  • Are you assured of the Integrity of data and reports that get generated at the vendors end?

From selecting the vendors perspective – the management, the process and systems in place, ensuring integrity of information, the DNA of being a value add partner.

Business Benefits

Impact on the Bottom line: -

  • Any reduction of costs increases the NET CASH FLOW, and any additional sales achieved enhance the cash flow to the firm both in the short or long term.
  • Impact on the intraday staffing accuracy (net staffing matrix).
  • First call resolution to enhance customer retention and draw an effective check on the call volumes.
  • Enhanced “employee retention” numbers.

Impact on the Top line: -

  • Optimizing workforce utilization
  • Enhanced turnaround times with a balance on the Quality.
  • Faster learning curve and its impact on delivery.

Risk reduction program:

Process compliance and operations controls systems in place, minimizes the operational risk. Lower the risk; the lesser will be the return that the shareholders will demand (due to lower risk premium). Lesser returns translate to a lower opportunity cost of the capital, resulting in a higher net present value.

iConsultech – 3 dimension solution – Consulting solutions + Software application (Utopia) + Business Analytics

Guiding strategies to achieve our mission:

  • Process mapping, optimizing, repeatability.
  • Process integration, automation and applied Six Sigma to establish “best in class operations”.
  • Balance, “ Productivity and Quality”
  • International standards – COPC, BS7799, SAS, SOX
  • Learning systems, scalable across customer care, transactions processes, Geographies.
  • People - knowledge retention, learning environment, client management skills.
  • Applied Innovation as a differentiator.
  • Brand enhancement, internally, within the local community and with the clients.