UTOPIA Connect
UTOPIA Connect is based on state-of-the-art Predictive Dialing technology combined with powerful campaign management tools that allows a contact center to not only maximize the productivity and efficiency of their operations but also serve as a sophisticated customer service and retention tool.
Functions of Utopia Connect
• Predictive Dialer• Interactive Voice Response (IVR)
• Multi Skill based Routing
• Recording
• Customer Relationship Management System (CRM)
• Supervisor Monitoring
• Reporting
Brief Overview
• Our software is .NET based - automatic install from Install Shield.• Asterisk core for PBX functionality.
• Easy to configure and maintain.
• Interactive reporting facilities.
System Requirements
• SIP phones (hard or soft single-line or multiple).• VoIP Trunk for outbound lines.
• Asterisk server with proper software installed.
System Features
• Inbuilt CRM• CRM integration with predictive dialer.
• Reporting features with leads uploaded.
• Statistical Analysis Tool
• Statistical validated sampling
• Six sigma methodology of correlation and regression
• Digitization
• Operations analytics to manage operations by “Variation”.
• Vendor Comparison Index
• Vendor to Vendor comparison
• Vendor to future performance simulation comparison.
• Effective “Partnership”, with the Vendor.
• Ability to analyze the current , Service level agreements and re baseline the same if needed.
• Network Operations Centre
• Central dashboard for your cost centre.
• NGN Connectivity
• Support all standard VoIP gateway
• Support SIP protocol
• Support G.711, G.723.1, G.729 encoding